CONTACT CENTER AND CALL CENTER SOFTWARE
Firmao is integrated with Simplicity and Otelafrica services. It is perfect solution for call centers and contact centers. That is an ideal solution for business interested in online CRM registering and management.
IMMEDIATE NUMBER RECOGNITION
Fast detailed customer data viewing in case of incoming call - it enables us to assess who is calling and which category of case it is. Fully integrated calling system gives an opportunity to see register of every call with its recording - you can listen to past calls of your workers and clients.
ONE CLICK CALL
Initiating call with chosen customer by one click on phone number saved in Firmao software - using your web browser. Clear calls history in high quality. Set up individual phone greetings (IVR) for incoming calls.
EASY AND CLEAR
Using notes directly after calls for sure we will do not forget about significant customer requests. By one click we can check history of conversations, emails and calls with every customer. Assign phone numbers to employees, clients, offices, group of workers.
VIRTUAL VoIP switchboard
- Virtual VoIP switchboard is available immediately without spending money on hardware
- Virtual sales department or contact center ready to work in few minutes
- Free and fast transition of actual phone numbers
- Wide range of easy to remember numbers from any country or area code
- Highest quality of connection with Voice HD technology
- Easy to setup internal tone dialling system IVR
- Awaiting call queues and conference calls